What is an Adverse Reaction?

An adverse reaction refers to any unexpected or undesirable effect experienced after the use of a cosmetic or dermocosmetic product. This can range from mild irritation to severe skin conditions. Identifying and reporting these reactions helps ensure the safety and efficacy of our products.

How to Report an Adverse Reaction

Reporting Online

You can report any skin reactions or product concerns using our online reporting form. It is secure, confidential and easy to use.

Reporting by Phone

If you prefer to speak with someone, our team is available at +351 965 413 886. We’re here to help you through the reporting process.

Reporting via Email

Send us an email at geral@fdsbeauty.com with details of your experience. Please include as much information as possible to help us understand the issue.

What Happens After You Report?

• Receipt of Report: We acknowledge all reports and ensure your information is protected.

• Evaluation: Our dermatological team reviews the report.

• Follow-Up: We may contact you for additional information.

• Action: Necessary actions including product investigations, are initiated based on findings.

Additional Support

Contact Information

For questions or immediate support, contact us at geral@fdsbeauty.com or call +351 965 413 886.